Stacie WalkerMobile Phone:  757-339-1177

7307 Layton DriveEmail:  walkersl2002@gmail.com

Fayetteville, NC  28314

BS:  Computer and Information Science; CompTIA Security+ce; CompTIA A+ce

SUMMARYTop Secret / SCI

 

Over ten (10+) years of technical experience; with seven (7) years of Active Duty and six (6) years of Reserve Duty with the US Navy. 

 

RELEVANT EXPERIENCE

 

·   Experience troubleshooting and replacement of numerous makes and models of computer hardware and periphials.

·   Familiarity with installing and troubleshooting COTS software and many other special software applications used by the military.

·   Over 5 years managing records for all IT equipment and peripheals (leased, loaned, and borrowed) out of the Property Books.

·   Over 10 years of outstanding customer service and customer expectancy both remotedly and local customer interaction.

 

 

CAREER EXPERIENCE

 

IP NETWORK SOULTIONS – Camp Arifjan, KuwaitFeb 2016 – Aug 2016

HelpDesk Technician

·   Tracking, reporting, and notification of significant events and activities as directed by customer/clients.

·   Maintain electronic helpdesk SharePoint database.

·   Resolve complete range of problems within the scope of a help desk and refer problems requiring highly specialized expertise to the appropriate specialist.

·   Troubleshoot basic connectivity/account problems.

·   Add, delete, manage, and review user accounts, access, and logins and recommend suspension or termination of accounts IAW local policies.

·   Remove/disable all default, guest, and service accounts in information system/network devices and rename admin accounts per local network policy/customer guidance.

·   Use separate accounts for privileged level and general user access. Maintain updated patches on desktop PCs.

·   Install and maintain software/ hardware on PCs.

·   Install new products/equipment (e.g. printer, laptops, and servers).

·   Control current versions – future releases of applications and operating system software.

 

 

GENERAL DYNAMICS - Fort Bragg, NCFeb 2015 – Feb 2016

Information Assurance Analyst

·   Tracking, reporting, and notification of significant events and activities as directed by customer/clients.

·   Validates compliance of DoDI 8500.2 and AR 25-2 technical and non-technical IA control implementation for information system’s infrastructure

·   Provide information, as directed by the Government, to assist with the development of briefing products and materials for presentation to senior leadership.

·   Coordinating, scheduling, and reporting of network and communications maintenance activities (e.g. Authorized Service Interruptions) affecting assigned networks worldwide.

·   Monitor and analyze Intrusion Detection Systems (IDS) to identify security issues for remediation.

·   Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information.

 

 

FEDITC - Fort Bragg, NCSep 2014 – Jan 2015

Cyber Security Engineer

·   Perform manual and automated scan tests using government approved tools and standards.

·   Oversee completion of CON, CTO, and/or C&A actions.

·   Provide status information to Senior IA Cyber Security Engineer for on-going validation efforts.

·   Part of the pre-development HP Fortify team responsible for software scans.

·   Map non-compliant technical findings to the appropriate IA control and perform risk assessments to determine DIACAP severity codes for non-compliant controls.

·   Performs post-certification follow-up assessments

 

L-3 Solutions - Fort Bragg, NCJan 2013 - Sep 2014

Desktop Support

·   Perform routine hardware and software testing, configuration and installation; develop and deliver desktop related training; perform routine maintenance related to all hardware and software in the courts environment.

·   Ensure workstations are added, removed, and located in the correct OU in Active Directory; maintain a complete inventory within CMDB located in Remedy in regards to all hardware a user’s workstation consist of.

·   Complete backups and reimaging of Dell desktops and laptops

·   Support of over 5000 customers’ onsite through the helpdesk incident management software service known as Remedy Version 7.5 for ticket request; setup and removal of workstations in a fast but proficient manner with little down time for the client

·   Install, configure, and troubleshoot network printers, Blackberry’s, and digital senders; troubleshooting of various software applications; troubleshoot switch ports.

·   Maintain electronic record of all computer hardware, software, and peripheals.

 

 

Lockheed Martin - Wilmington, NCJan 2009 - Jan 2013

PC Technician

·   Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

·   Support of over 500 customers both onsite and remotely utilizing BOMGAR remote software service and Remedy Version 7.5 for ticket request; support development and implementation of new computer projects and new hardware installations.

·   Provide customer lockout services for Mobile Armor (Hard drive Encryption Software) via our help desk line; assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

·   Configuration, deployment and maintenance of all output device equipment to also work with the NOSC to ensure port is configured for VLANs and device meets all IAVA compliance; complete backups and reimaging of Dell desktops and laptops.

·   Maintain hand receipts for all IT equipment (leased, loaned, and borrowed) and the management of the records for all equipment transferred into and out of the Property Book

 

United States Navy - Reserve DutyJan 2006 - Nov 2012

Operation Specialist - Wilmington, NC (Jan 2006 - Nov 2012)Honorable Discharge

·   Assisting in designing, installing, upgrading, and operating state-of-the-art information system technology.

·   Operate surveillance, altitude radars’, GCCS-M and maintain displays

 

 

IT Security Manager - Deployment - Norfolk, VA (Jan 2009 - Nov 2011)

·   Conduct Electronic Message dissemination on both NIPR & SIPR.

·   Control, track, and transport COMSEC both CONUS and OCONUS according to policies and procedures securely.

·   Ensure annual IA security briefings are conducted annually and documented for all CONUS & OCONUS attached personnel.

·   Perform security audits, monitor compliance, and perform risk and vulnerability assessment to prepare for commands first C&A.

·   Monitors and assures that policies and procedures related to accuracy, integrity, confidentiality and security are followed by all departmental personnel in the implementation and maintenance of information systems.

·   Assist users and conduct troubleshooting of hardware and software issues.

·   Oversee the upgrade of computers, blackberry’s, and printers

 

Detainee Operations - S2 Deployment - Iraq (Jan 2007 - Jan 2008)

·   Assist Central Intelligence with gathering, interrogating, and befriending possible informants to gain information of intelligence value and identifying extremist.

 

Apex Systems Inc. - Norfolk, VA & GeorgiaNov 2003 - Aug 2005 | Jul 2008 - Dec 2008

Deployment Technician - Georgia (Jul 2008 - Dec 2008)Short Term Project

·   Project planning and scheduling; project start-up; project checkout and turnover.

·   Developing and maintaining project documentation; Migrate user information to new workstation.

·   Initial setup of computer system; install hardware; install Software.

·   Test equipment to verify status; trouble shoot help desk trouble tickets.

 

Deployment Technician - Norfolk, VA (Nov 2003 - Aug 2005)

·   Staged and installed 3 file servers, 400 PCs, and 189 printers in 25 office locations.

·   Maintaining and running backup software for over 50 servers.

·   Providing restore assistance to customers who have loss an important document on a specific server.

·   Deployment of new systems to include added hardware and software

·   Provided upgrade and migration (Windows 3.11 to Windows 95) for 5,000 existing PCs in 25 locations.

·   Installed Ethernet NIC cards in servers/PCs and attached to existing VSAT system at 25 locations.

·   Performed memory upgrade on VSAT equipment in 25 locations.

 

Wilmington Housing Authority - Wilmington, NCSep 2006 - Nov 2006 | Mar 2008 - Jul 2008

Application Coordinator (Mar 2008 - Jul 2008)Short Term Project

·   Accountable for all coordination, and management of all applicants to include property, administration, maintenance, and customer relations.

·   One of the administrators responsible for updating and maintaining clear records of past and future applicants in an Oracle Database.

 

Section 8 Administrator (Sep 2006 - Nov 2006)Short Term Project

·   Accountable for all coordination, and management of all applicants to include property, administration, maintenance, and customer relations.

·   One of the administrators responsible for updating and maintaining clear records of past and future applicants in an Oracle Database.

 

 

 

 

United States Navy - Active DutyAug 1999 - Aug 2003

OJT Information Systems Tech - Operation Specialist - US Navy, Norfolk, VA (1999-2003)Honorable Discharge

·   Assisting in designing, installing, upgrading, and operating state-of-the-art information system technology.

·   Coordinate land, air, firing capabilities and tactical maneuvers while out to sea.

·   Maintained Combat Information Center (CIC) displays (AN/SPA-25G and GCCS-M) of strategic and tactical information.

·   Operate surveillance and altitude radars’, Identification Friend or Foe

·   Create user accounts, run cables, troubleshoot hardware issues

·   Maintaining logs, files and publications at the communications center;

 

EDUCATION

 

ECPI University - Raleigh, NC2014

Bachelor of Science (BS):  Computer and Information Science

 

CERTIFICATIONS

 

CompTIA Security+ce2018

CompTIA A+ce2018

 

OTHER

 

Active Top Secret / SCI Clearance